Frequently Asked Questions

Do I have to pay to access the service?

If your medical insurance or company informs you that you have access to the service and gives you a reference number, you will be able to log in free of charge and access the medical consultations.

How are the doctors on the platform selected?

Each Llamando al Doctor professional is qualified and trained to answer queries of the specialty to which they belong. Any of them will provide you with the best service.

What should I do if the doctor I want to speak with is unavailable?

All Llamando al Doctor physicians are qualified to address inquiries within their specialties. If you need to speak with a specific doctor, you’ll need to wait until they become available. You can check your preferred doctor’s availability in the 'Doctors' section.

What should I do if the time available on a call expires?

In case of exceeding 7 (seven) minutes of conversation, the call will be automatically cut off. If you want to continue talking to the doctor, you will have to call him/her again.

Do I need WiFi to use the service?

The minimum connection required is 4G/LTE or a high-speed Wi-Fi connection.

Can I call the pediatrician to see my child?

If you contact us through your medical coverage, you should always call with the pediatric patient's user name. If contacting through your insurance company, the account holder can call and ask for your child.

I ran out of calls.

If you have already used up all your calls for the month, you will have to wait until the next month.

Can I receive a medical note? Can you make an order for tests/studies?

Yes, we will issue a medical note and orders for medical orders (e.g., ultrasounds). You will have access to these prescriptions as long as your provider has this option enabled.

What kind of consultations can I do?

Only low complexity and primary health care consultations.

Remember that Llamando al Doctor is NOT an emergency medical service!

If the user has an emergency, he/she must immediately contact the Emergency Medical line.

How can I sign up to use Llamando al Doctor?

To sign up, enter your ID number and the validation code. Then, provide your email address and follow the instructions in the app. If you have a Gmail account, we recommend using it for a smoother registration process.

What is the validator?

It is an identification number that will depend on the company that provides the service.

Are you a health insurance member?

Log in with the member number found on your membership card.

Are you a client of an insurance company?

Enter the reference number found at the top of the policy covers.

Does Llamando al Doctor offer digital prescriptions?

Yes. You will find your prescriptions in every detail in the “Calls” section.

I can't find the prescription.

Contact us using the contact form at the bottom of the page so we can help you.

The prescription is incorrect (e.g., affiliate number).

Contact us using the contact form at the bottom of the page so that we can help you.

I have a problem with the medication I was prescribed.

We ask that you contact a doctor with the same specialty again and explain what happened.

I am unable to contact a professional.

The usual demand is 2 minutes. On special occasions, the demand may be higher so the waiting time could be longer.

I tried calling the doctor, but the call got disconnected.

Please make sure you have a stable internet connection, whether on WiFi or cellular data. If one doesn’t work, try switching to the other. The service is functioning properly, but only requires a reliable connection to work. Once your connection is stable, you can try calling again. Doctors are available 24/7 and ready to assist with your consultation.